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AT&T Newsroom
South Dallas AT&T customers lose service following copper cable theft.
Due to copper wire theft, AT&T customers in South Dallas are experiencing lengthy service disruptions, which frustrates them.
AT&T claims copper wire theft is causing days-long phone and internet outages in South Dallas.
Frustrated neighbors on Green Hill Road in South Oak Cliff claim service outages are a continuous problem.
Today, Reginald Terry can watch TV in his living room, but that has been a while since that has been possible.
“It would just go out,” Terry added. Why it was going out was beyond us. It would leave.”
Terry told NBC 5 that his AT&T internet has been down for days since spring, and his neighbors have, too.
Even during quiet periods, customer care workers blamed disruptions on storms.
NBC said that Terry found the underlying problem when he saw an AT&T technician on the street.
“He said I’m going to tell you the truth, they’re stealing copper off the wires, off the lines,” Terry added. “He said we can’t catch who’s doing it.”
“We’re working as quickly as possible to restore home phone and internet service to affected customers in South Dallas following a recent copper cable theft.
“We’re actively working with local law enforcement to find those responsible for critical communications infrastructure theft and vandalism, which disrupt essential services for our customers, public safety, and the community at large.”
“It’s very upsetting,” Terry remarked.
He worries that criminals are cutting off neighborhood services. Terry claimed his son stopped working from home since the outages.
Terry: “It controls my alarm system, and Wi-Fi basically controls everything in the house. “When it goes down, you can’t watch TV, use the computer, or use the alarm system.”
Terry and his neighbors are listening to Texas Rangers games on the radio while waiting for the internet to return.
They said the corporation and police needed to do more to locate the perpetrators.
“We’re paying for a service we’re not receiving, basically,” said Terry. “I know they can’t control copper thieves, but they’re the provider, so we want them to solve this.”
Residents and businesses in Dallas should report suspicious activities and offenses to the police.
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